Rates and timing
Production takes 2–3 weeks after you approve the sketch (1–2 weeks for tabletop miniatures). Once your figurine is packed, delivery within the contiguous USA takes 3–5 business days.
| Service | Delivery time | Price |
|---|---|---|
| Standard | 3–5 business days | Free on orders over $150, otherwise $12 |
| Express | 1–2 business days | from $25 |
| Alaska, Hawaii, U.S. territories | 5–8 business days | from $20 |
The exact shipping cost is shown in your quote before you pay.
Packaging
Every figurine travels in a foam-lined gift box inside a sturdy shipping carton. Thin parts such as swords, tails, wings and staffs get extra support so they arrive intact. On request we can leave the invoice out of the box and add a printed card with your message.
Tracking
As soon as your parcel leaves the studio you receive an email with the carrier and the tracking number.
Insurance and damage
All parcels are insured for their full value. If your figurine arrives damaged, send us a photo of the box and the piece within 7 days of delivery — we will repair or remake it at no cost to you.
International orders
We ship outside the USA on request. Mention your country in the order form and we will include shipping and the expected import duties in your quote. Duties and taxes charged by the destination country are paid by the recipient.
