How a custom order works
Submitting the order form is free and does not create any obligation. We reply with a quote and a first sketch. An order is confirmed only when you approve the quote and pay through the secure payment link we send you.
Payment
Orders under $300 are paid in full when you approve the sketch. Orders of $300 or more can be split: 50% to start production and 50% before shipping. Payments are processed by our payment provider; we never see or store your full card details. Sales tax, where applicable, is calculated at checkout based on the shipping address.
Revisions
One round of edits on the sketch or 3D preview is included in every quote. Additional rounds cost $25 each. Changes requested after printing has started that require a new print are quoted separately.
Cancellations and refunds
- Before you approve the sketch you can cancel at any time — nothing is charged.
- After payment and before printing starts you can cancel for a full refund minus a $25 design fee if a sketch has been made.
- Because every figurine is personalized, finished or printed pieces cannot be returned or refunded, except in the cases described below.
Damage and defects
If your figurine arrives damaged or has a production defect, contact us within 7 days of delivery with photos. We will repair or remake it free of charge, or refund you if a remake is not possible.
Your references and image rights
By submitting photos, drawings, links or files you confirm that you own them or have the right to use them for this order. You keep all rights to your references. We use them only to make your figurine.
We may photograph finished figurines for our portfolio and social media. Pieces based on personal photos (portraits, pets, families) are shown only with your permission — you can opt out at any time.
Licensed characters and trademarks
We do not make figurines of characters, logos or designs protected by copyright or trademarks (for example, characters from movies, games or comics) unless you can show that you hold a license for them. We are happy to create an original design inspired by a style you like.
Content we decline
We reserve the right to decline any request, including content that is hateful, sexually explicit, violent towards real people or otherwise inappropriate.
Contact
Questions about an order? Write to us from the Contact page.
